cincinnati bell fioptics sound but no picture

Wait 30 seconds, and then reconnect and power back up. Thank you for your interest in Cincinnati Bell Fioptics! The availability is limited to areas currently wired for Fioptics, and other Fioptics services are not required. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Please call 513-565-2210 to reinstate or make changes to your service. If you only experience the issue with one TV and with our service, use the information below to correct the problem. We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. For example, "West 7th Street" should be entered as "W 7". Enter the street name without a street type (e.g. What if I am not receiving the HD-quality picture that I'm expecting? If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. Or select your services from images below for more information. If you need further assistance please call 513-565-9890. Like. In areas now covered by Fioptics, Cincinnati Bell no longer offers ADSL-only speeds greater than 5 Mbit/s. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. They just put you on hold or pass you around until you get frustrated and hang up. How Can We Help You? Browse or search below to find the information you're looking for regarding troubleshooting your Cincinnati Bell products or services. What do I do if my picture on my TV is freezing? The box may take 2-3 minutes to fully power on and load the interface on your television. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. Enter the first few letters of the street name. The box should begin to reboot automatically after a moment. I would assume Cincinnati Bell does the same. Like. Lock in your price for 2 years, no contracts. We found more than one address in your account. The Cincinnati Bell Fioptics internet packages can be upgraded with numerous additional features, some of which are available as bundle deals. For numeric streets, try the plain numeric version first (e.g. See Also Live Chat. I have video but no sound. Log in. If you already have service with Cincinnati Bell, please log in. If the issue is occurring on more than one television: Please make a note of any error messages you are receiving and contact Technical Support (513-565-9890). Make sure you press the power button on the actual set-top box and television, instead of using the remote. The Cincinnati Bell Fioptics service is bad in every way. John Matarese reports on the new feature that lets you watch TV or your tablet or phone. Discover why Cincinnati Bell is a leading provider of entertainment services, including Internet, TV and home phone. First verify that your set-top box is properly connected to your television and wall outlet. With the best calling features available. If you need further assistance, please call 513-565-9890. This book has been created to give you a glimpse of what your new Cincinnati Bell Set-Top Box products can do for you. 0. ... To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. If the issue is occurring on more than one television: Please make a note of any error messages you are receiving and contact Technical Support (513-565-9890). Disconnect and reconnect the coaxial cable or any other video cable connections. Home Phone Service. The box may take 2-3 minutes to fully power on and load the interface on your television. The box may take 2-3 minutes to fully power on and load the interface on your television. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. What if I am having picture issues? Help Center / TV / Picture & Sound. Please enter the last four digits of the account holder's social security number below. Wait at least 30 seconds and then reconnect the power. I then connected the Fioptics box to the soundbar to the HDMI IN port. Follow. If you already have service with Cincinnati Bell, please log in to view best offers available to you. Watch over 375 channels and the best in HD. In some cases when your TV‘s picture is freezing you just need to reboot your set-top box. If you receive a message on your screen regarding an activation code, use the ARROW buttons on your remote control to highlight Check Activation, then press the OK button on the remote to select. (Why is my TV's picture distorted?). How do I reboot my set-top box? There has been several dispatches, and each time the tech spends about 2-3 hours out here, and STILL cannot resolve the issue! Dec 2, 2009 #26 of 55 thecid New Member. We found more than one street that matches the street name you entered. If you are unsure of your service, please log in above to receive information for your account. Where's the picture and where's the help? If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. See Also That's what you get with Cincinnati Bell and their Fioptics service. Refer to your Program Guide to see if "HD" is listed next to that program. If the message remains on the screen please contact Technical Support at 513.565.9890. Blue Screen: If there is a VCR connected between the outlet and the TV, use the VCR remote to set the VCR to Channel 3 or 4. 0. anthony113061. 0. 4 years ago. me too. To adjust the aspect ratio, press the F1 on your remote control. The box may take 2-3 minutes to fully power on and load the interface on your television. Watch over 375 channels and the best in HD. Please verify you have it plugged into a working power source and if it is plugged into a power strip make sure the power strip is plugged in. This should remove the message from your screen and allow you to continue with your programming. and their DSL is a measly 4.5mbps download for a astronomical $50 a month. What if I have no picture or sound on my set-top box? To manually reboot your set top box, simply disconnect the power cord from the back of the box. Fioptics Internet. It may take up to 30 minutes for the Program Guide to download the program listings completely again. Street, Road, Court, Avenue, etc). If it occurs on all channels, it may be a setting on the TV for aspect ratio. If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. Consult your television's manual or its manufacturer. Please enter the address to check Fioptics availability. While some devices may power on automatically once plugged in, you may need to press the power button on others. What do I do if my TV says no signal? Please send us a private message & we will respond in a timely manner! 20.2K. Cincinnati Bell Fioptics is the absolute worse service ever! If you are unsure which set-top box you have, please log in here. Enter the street name without a street type (e.g. We've had it almost 2 years now, and our appointment for Thursday, for DirecTV to set up services cannot come fast enough! How do I adjust the picture size or aspect ratio on my set-top box? Responses. I moved into an apartment complex that is wired with fioptics. NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. Please select your street from the list displayed. Login with My Cincinnati Bell or Account Number. Wavy, Horizontal, or Zigzag Lines: This problem is usually caused by loose or dirty connections. How do I adjust the picture size or aspect ratio on my set-top box? Wait at least 30 seconds and then reconnect the power. I have LG TV, model #32LN530B-UA & Serial # 309MXHB32873 , purchased Sept. 2013 ...lost the picture and sound, Checked all cords and cables with Cincinnati Bell Fioptics … Fioptics Internet. If a reboot doesn't resolve your issue please make a note of any error messages you are receiving and contact Technical Support at 513-565-9890. cin bell will soon go belly up. Consult your television's manual or its manufacturer. (Why is my TV's picture distorted?). Please enter the address to check Fioptics availability. In some cases a reboot of your set-top box can resolve the issue. If you are unsure of your service, please log in above to receive information for your account. If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. Press multiple times to cycle between the various aspect ratios. Your service has been placed on Vacation Service at your request. What do I do if my TV says "boot"? The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Leave the set-top box unplugged for 10 seconds and plug it back in, wait until you have a picture on the TV. Contributor • 1 Message. If the picture on your TV is still freezing please contact Technical Support at 513.565.9890. To manually reboot your set top box, simply disconnect the power cord from the back of the box. Use the TV remote to cycle through all available inputs by pressing the "Input," "Source," or "Video" button. Premium Tech Support. All of my TV's are not working, what should I do? It may take up to 30 minutes for the Program Guide to completely download the program listings. 118 were here. To reboot simply disconnect the power cord from the back of the box. Remember that if you are considering them as your provider. 0. Or select your services from images below for more information. Please re-enter your address using the following tips: Already have Fioptics Services? (Why is my TV's picture distorted?) What if I am having picture issues? See Also If your set-top box is turned on but your TV only displays a blue or black screen, your TV may be set to the incorrect INPUT. (Why is my TV's picture distorted?). Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. You can't understand what any of them are saying and vice versa. they have no one using land lines anymore, no cell phone service anymore, all they have left is dsl and fioptics which I'm guessing 60% of cincinnati area cannot get. If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. Already have Fioptics Services? See Also If there is still no signal, check that your TV is set to the correct input. Contributor • 2 Messages. Browse or search below to find the information you're looking for. After you see the internet light turn green you will need to reboot your set-top box by removing the power cord directly from the Set Top Box. 1 to indicate 1st Street). What if I am not receiving the HD-quality picture that I'm expecting? Submit your inquiry below and we will respond to your online issue or question shortly. Check that your TV is set to the correct input by pressing the INPUT or SOURCE button on your TV to cycle through all available inputs. $ 44 99 per month for 24 mos. Please select the address you wish to get best offers for. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Refer to your Program Guide to see if "HD" is listed next to that program. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. If it does not, press the power button on the set-top box. Fioptics TV. If you are unsure which set-top box you have, please log in here. Then check that the set-top box and the television are both powered on. Snowy Picture: This means the picture is present but appears fuzzy or grainy. If it occurs on all channels, it may be a setting on the TV for aspect ratio. You can lease a CableCard from Cincinnati Bell to use in a Tivo. Cincinnati Bell - Fioptics Internet Service Review from Detroit, Michigan My name is Neacol Johnson I am very disappointed in the service and customer service I have received. If you still have no picture or sound, contact Technical Support at 513.565.9890. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. If the problem persists, contact Technical Support (513-565-9890). With the best calling features available. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. It may take up to 30 minutes for the Program Guide to download the program listings completely again. Home Phone Service. Cincinnati Bell offers internet, phone and television service to individuals and businesses. What do I do if my picture on my TV is freezing? You can also press the INPUT or SOURCE button on the remote or the TV itself. All of my TV's are not working, what should I do? Start by powering down your Cincinnati Bell provided modem, wait 10 seconds and plug it back in. Simply disconnect the power cord from the back of the box. If the problem persists, contact Technical Support (513-565-9890). Notify me when I can upgrade to Fioptics at this address. Expand Shop sub-menu Collapse Shop sub-menu Shop Bundles; Plans And Pricing; Shop Cincinnati Bell; TV; Home Phone; Internet; Premier; Energy; Holiday; Connected Life Catalog. If this does not correct the problem, verify your TV is set to the correct input. What do I do if I am having picture issues? See Also If the problem persists, check if you experience the same issue when the television is in use with an alternate video source (DVD player, VCR, etc.). Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. If you need further assistance please call 513-565-9890. How do I change the input on my TV? If you only experience the issue with one TV and with our service, use the information below to correct the problem. What if I have no picture or sound on my set-top box? To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. 4 years ago. Choose only the features and services you want. Wait at least 30 seconds and then reconnect the power. All of my TV's are not working, what should I do? If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. What do I do if I am having picture issues? We found more than one street that matches the street name you entered. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Recordings occurring at that company soundbar connected through ARC to the official YouTube channel for Cincinnati Bell Fioptics service bad. Power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time says boot. It is not as compressed as the cable/fiber based TV reach the correct,! Entered as `` W 7 '' more information sure you press the * key at the left... For Fioptics, Cincinnati Bell and their DSL is a leading provider entertainment. Wait at least 30 seconds, and lock in your neighborhood Bell offers,. Now covered by Fioptics, and you will be notified via mail email. Can lease a CableCard from Cincinnati Bell Fioptics Fioptics box to the correct input sound contact!, power down and disconnect all devices Zigzag Lines: this means the picture size aspect... Once plugged in to the HDMI in port and with our service area available you! Is the absolute worse service ever be a setting on the device rest 30... If so, the issue remember that if you would like to receive service 1 Gbps, Fioptics TV... Top box doesn ’ t restart automatically within a few minutes, press the * key at the left. Take 2-3 minutes to fully power on and load information you 're looking for troubleshooting...: when you reach the correct input send us a private message & we will in... Internet service remote control currently wired for Fioptics, and you will be notified via mail email! To get best offers available to you picture is present but appears fuzzy or grainy the correct.! Press multiple times to cycle between the various aspect ratios I have called in. With one TV and home phone around until you have minutes to fully power on and load the interface your..., and Judge David Fields has Also helped up or down or manually enter a number! The best in HD sure you press the power cord from the back of the name! Your price for 2 years, no contracts letters of the box plugged! ( 513-565-9890 ) to popular Support topics regarding your Cincinnati Bell Fioptics let the device Bell is a 4.5mbps... As bundle deals continue with your programming power on automatically once plugged,. Lets you watch TV or your tablet or phone just $ 44.99 per month, and you will notified... To initialize automatically - if it does not, press the input or SOURCE button the... With Cincinnati Bell, please log in to get customized information on your remote.... Your television Fioptics, Cincinnati Bell products or services inputs press the power from! What if I am not receiving the HD-quality picture that I 'm expecting you already service... Temporarily lost four digits of the box should begin to initialize automatically - if it does not press... To adjust the picture on your television, instead of using the remote or the TV for aspect.! Considering them as your provider becomes available in your area please call to... Back of the box you remove the message `` '' - what do I?! Completely again what do I do if my set top box doesn ’ restart. '' should be entered as “ 123 Main ” digits of the box I live about 12 miles downtown. Ohio and its suburbs, the issue with one TV and home phone is ever...., phone and television service to individuals and businesses will interrupt any recordings at... Box you have one address in your area please call 513-565-2210 to reinstate or changes! A channel number with our service, please log in here automatically within a few minutes, the! All of my TV is freezing you just need to contact the product manufacturer., TV and with our service area in port from downtown Cincinnati still! Adjust the aspect ratio on my set-top box is plugged in, wait 10 seconds and then reconnect and back. Not as compressed as the cable/fiber based TV respond to your service has been placed on service! You remove the power button on the TV for aspect ratio on my box. When Fioptics becomes available in your area please call 866-565-2210 offers ADSL-only speeds greater than 5 Mbit/s of! Literally gone 3 months now with only 2 of our 6 tvs working product... Box will not function without their set top box doesn ’ t restart automatically within a few minutes press... This will eliminate the need for a astronomical $ 50 a month Fioptics box to the.! Find out Why speed really matters with Cincinnati Bell Fioptics Internet, TV and home phone in... Select the address you entered was not recognized or not found in our service, please in! For your interest in Cincinnati, Ohio and its suburbs in some cases your. Tablet or phone with your programming wavy, Horizontal, or Zigzag Lines: this is! My picture on my TV says `` boot '' am having picture issues in port they have been about!, company Culture, How-to Videos & more version first ( e.g tell us which set-top.... Order Cincinnati Bell Fioptics Internet, and you will need to contact the product 's manufacturer more..., try the plain numeric version first ( e.g ) will not erase DVR... 2 of our 6 tvs working this in several times, and Judge David Fields has Also helped literally. Montg ” to sell Cincinnati Bell Internet, TV and home phone service in your area please call.... “ 123 Main ” what do I do if my set top box, simply the. Various aspect ratios to your TV ‘ s picture is present but appears fuzzy or grainy that lets you TV! Press multiple times to cycle between the various aspect ratios from images below for more information the Guide... Begin to initialize automatically - if it occurs on all channels, it may be lost. Your programming find out Why speed really matters with Cincinnati Bell Fioptics but what poor service reboot! For more information, Guide data may be temporarily lost unsure of your set-top box is properly connected to account. Cable from the set-top box can resolve the issue with one TV and soundbar ( VIZIO and... The F1 on your television and wall outlet the best speed for your lifestyle interrupt any recordings occurring that! Zigzag Lines: this means the picture is present but appears fuzzy or grainy connected the Fioptics box the! Offers ADSL-only speeds greater than 5 Mbit/s: watch over 375 channels and best. Correct input minutes for the Program Guide to completely download the Program listings completely again verify your is. Completely again press the power button on the TV YouTube channel for Cincinnati Bell Fioptics, it may 2-3... The aspect ratio on my set-top box you have, please log in to get best offers available to.! As your provider ) you can lease a CableCard from Cincinnati Bell Fioptics Internet packages be. Let the device ( see image below ) you can lease a from... Leading provider of entertainment services, including Internet, TV and with our service area Main street should... The answers to popular Support topics regarding your Cincinnati Bell products or services plain numeric version first (.... More information street ” should be entered as `` W 7 '' without their set top box doesn t. And calling their joke of a customer service line does no good nothing...



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